Troubleshooting Game Key and Other Download Code Issues | Hextech Mayhem

Having trouble redeeming a Riot Forge game key or other digital download codes, such as for DLC? Unfortunately, there isn't much we can do on our end—your platform's better equipped to handle these kinds of problems. That being said, we've put together some basic troubleshooting steps that may help get you started on your next Forge adventure.

  • Have you entered the code correctly? Double check that those 0s aren't really Os, and that everything else was correctly entered.
  • Is your code for the correct platform? Make sure you're not trying to use a PlayStation code on an Xbox, or a Steam code in the Epic Game Store.
  • Do you already own the content? If you're anything like me, you might go a little too ham on those game sales...and accidentally purchase the same thing twice. If you already have the content in your digital library, you won't be able to redeem another copy.
  • If all else fails... Reach out to your purchasing platform (Steam, PlayStation, Nintendo, etc.) for help.
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