Troubleshooting Game Crashes and Freezes | Ruined King

Is your game consistently crashing or freezing? If so, you can follow the steps below to troubleshoot the problem and hopefully get back in the game.


  • How many games are affected? Is it only the Forge title you're trying to play, or are other games also freezing and crashing? If multiple titles are affected, reach out to your console's player support:
  • Is the game fully downloaded and installed? Sometimes games are playable while being downloaded or while an update is being applied, but this can also cause you to reach a point where your game will freeze. Make sure and downloads, installations, or updates are applied before jumping into the game.
  • Do you have the latest version? Speaking of updates, make sure the latest version of your game is installed.
  • Is your system up to date? Not only should your game be fully updated, but your console's software as well—make sure you have the latest system updates installed.
  • Is your saved game file corrupted? Sometimes it's not the game itself that's the problem, but the save file (and that still really sucks!). To rule this out as a possible issue, try starting a new game. Hopefully the game doesn't freeze or crash again!
  • When all else fails... Delete and reinstall the game. 

If you're still experiencing issues after a fresh reinstallation, /submit a ticket below and we'll do our best to help.


  • Is your game up to date? Install any game updates that may be missing.
  • Is your OS compatible and updated? Make sure you're using a compatible OS based on our system requirements, and that it's up to date.
  • What do you have running in the background? Other processes may be taking up your system's resources, so try shutting down any other programs you may have open.
  • Are your graphics card drivers up to date? For the best performance, you'll want to make sure your drivers are up to date.
    • Not sure what kind of graphics card you have? Follow these steps to find out:
      • Press Windows + R.
      • Type DxDiag and press enter.
      • Click Yes in the DirectX Diagnostic Tool pop up if it appears.
      • Once the DirectX Diagnostic Tool loads, go to the Display tab for the monitor you'll be using to game.
      • In the Device section of the window, you'll find the Name of your device (Intel, AMD, Nvidia). You'll also be able to find your driver's Version under the Drivers section.
    • Most common graphics card manufacturers have a solution that scans your computer and updates drivers automatically. They can be found here:

If you're still experiencing issues after following the above steps, /submit a ticket below and we'll do our best to help.

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