Unfortunately, there isn't much we can do when it comes to changes to your pre-order—they don't go through us, but through the platform used to make the purchase (Steam, PlayStation Store, etc.). To cancel or otherwise change your pre-order, you'll have to contact customer service for your purchasing platform. Check out the table below for a link to each platform's refund policy.
NOTE
Refund policies may change without notice. Information provided at each link will be the most up to date.
| Platform | Cancellation Policy |
| Steam | Any time before the official release date |
| Epic Games | Any time before the official release date |
| GOG.com | Any time before the official release date |
| PlayStation | Purchases made more than 14 days before release can be cancelled any time before the official release date, and purchases made less than 14 days before release can be cancelled up to 14 days after the official release date as long as you haven't started downloading or streaming the purchased content |
| Xbox | Up to 10 days before the official release date |
| Nintendo | Up to 7 days before the official release date |
| Apple | Any time before the official release date |
| Any time before the official release date |
If you've already reached out to your purchasing platform and still could use a hand, please /submit a ticket and we'll see what we can do.